Make An Appointment Today 212-942-8464
Make An Appointment Today 212-942-8464
Our regular office hours are 8-5 Monday through Friday, 9-2 Saturday and Sunday. If the office is closed we always check messages and get back to you promptly.
To book appointments we require a valid credit card be put on file with our office, but we accept payment by credit card OR check via your bank's bill pay system.
8.875% NYS sales tax will be added to all payments.
There is a small convenience charge for paying by credit card.
credit cards - All credit card payments are processed one day prior to your cleaning. Should Ms.Green-Clean not be able to process your credit card payment prior to the day of the cleaning, your account will be subject to a $10.00 charge.
checks - Paying via your bank's bill pay system is quick and easy as paying utility or any other bills online. Checks must be received in our office no more than 7 business days after your appointment. If check is not received in this time the office will charge client's credit card on file and there will be a 4.5% late payment fee added.
MGC requires 48-hour cancellation notice. If you cancel your appointment less than 48 hours before scheduled start time you will incur a $40 late cancellation fee per person (+ 8.875% NYS sales tax).*
If you don't cancel your appointment and we are unable to gain entry to your home you are obligated to pay job price in full (+ 8.875% NYS sales tax).* We will charge the credit card we have on file for you.
waiting worker policy
If a worker arrives on time to your home, but must wait longer than 1/2 hour to gain entry to your home, you will be charged an additional fee based on the rate of $30/worker per hour.
appointment reminders policy
We've learned that not all clients want appointment reminders, though we are happy to provide this courtesy service. Please inform office staff at booking if you would like us to provide appointment reminders.
Ms. Green-Clean works on all holidays, so if your regularly scheduled appointment falls on a holiday it's a go unless you contact the office or the MGC office contacts you with a schedule change.
ms. green-clean employee solicitation policy
Ms. Green-Clean clients may not solicit our employees to be contracted or employed by you or your affiliations for cleaning services of any kind. If you would like to hire/contract one of our workers to work independently for you or your affiliates, you may request such services by informing our office in writing. If Ms.Green-Clean approves your request, you will be required to pay a $3000 referral fee.
hot weather policy
We know it ain't so green, but NYC is HOT in the summer, so you must either provide air conditioning OR VERY GOOD cross ventilation with lots of open windows and fans while we're working in your home during hot weather months.
Ms. Green-Clean respects your privacy. We will share your information with no individual, company, or organization.
included in our cleanings
standard cleaning task list (This is not exhaustive. Every home and client is different.)
special request (these items must be arranged with office BEFORE appointment):
not included in our cleanings
Ms. Green-Clean proudly stands behind our work. Should you have any comments regarding your cleaning, please call us within 24 hours after the end of your cleaning appointment. If there are areas that you feel we have overlooked, we ask that you do not clean those areas yourself, as we will have someone report to your home to re-clean the areas of concern. While we are unable to issue refunds, if necessary, we are happy to re-clean any areas of concern.
Ms. Green-Clean LLC reserves the right to change these business policies at any time.
*BY ACCEPTING ANY MS. GREEN-CLEAN APPOINTMENT CLIENT ACKNOWLEDGES THAT THEY HAVE READ, FULLY UNDERSTAND AND AGREE TO ALL MS. GREEN-CLEAN POLICIES. YOU UNDERSTAND LATE CANCELLATIONS and NON-ENTRY FEES WILL AUTOMATICALLY BE CHARGED TO THE CREDIT CARD YOU HAVE ON FILE WITH MS. GREEN-CLEAN, AND THAT FOR CLEANINGS IT WILL BE CHARGED THE DAY PRIOR TO YOUR CLEANING APPOINTMENT.